• New patients are required to produce a valid identity document such as  your ID / passport or driver's license at your first appointment.

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• You must complete the medical history form for each family member and print it out and bring it with you for your first visit to us. It is important for us to understand and estimate the possible risks and complications that could occur during your dental treatment.

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• Please report to the receptionist on arrival at our practice.

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• We urge you to arrive five minutes prior to your appointment.

You should always provide us with changes of address or personal information, medicine or pregnancy or medical information.

• Should you arrive late for your appointment, please note that it will be at your own risk should it not be possible to complete the treatment or if it will have to be canceled, based on the fact that there is insufficient time left for the proposed treatment.

• The time you have booked for the treatment might be charged.

Payment should preferably be made at our reception desk.

• We only work according to appointments.

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• If you have toothache, it is advisable to call us early in the morning and we will do our best to fit you in on the same day.

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• Reservations must be cancelled 24 hours prior to your appointment. This can be done by telephone.

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• If you are unable to keep your appointment and fail to notify us, please note that you will be 100% liable for the cost of the proposed treatment.

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• If you have an appointment on Monday that you cannot attend, it is essential that you cancel your appointment on the Friday beforehand.

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• If your have an appointment on Monday that you are unable to attend due to illness, it is essential that you let us know before Monday morning 08:00 via email or telephone if accessible.

• Teeth that have been knocked out.

• Severe  toothache that does not go away or only becomes bearable when painkillers have been taken.

• Persistent bleeding after surgery.